Last updated: July 19, 2026
This policy explains what information Xigen ("we," "us"), a product of DGZ Studios operated by Trexbusiness Solutions LLC, collects when you use the Xigen mobile application, why we collect it, and how you can control it. Xigen is a personal-safety app — much of what we collect exists specifically so that, in an emergency, your trusted contacts can find and help you.
| Category | What's included |
|---|---|
| Account information | Email address, display name, authentication method (email/password, Google, or Microsoft sign-in) |
| Location | Precise device location when you activate an alert, run a safety timer, or grant background location access for continuous tracking during an active incident |
| Medical profile | Any allergies, medications, conditions, blood type, accessibility needs, or emergency notes you choose to enter — entirely optional and under your control |
| Trusted contacts | Names, phone numbers, and optional email addresses of the people you designate to receive your emergency alerts |
| Device & incident data | Battery level, charging status, network connectivity, and app-generated incident records (activation time, type, and status) |
| Silent evidence capture (opt-in) | If you enable this feature, a silent photo and, where your device's location permits one-party-consent audio recording under applicable state law, a short audio clip captured periodically during a real SOS activation |
| Notification & delivery logs | Records of whether alerts were sent, delivered, or acknowledged, kept for a limited period to help diagnose delivery problems |
| Subscription data | Plan tier and purchase-verification data processed through Google Play Billing |
We do not sell your personal information, and we do not use your location or medical data for advertising.
Xigen is built on Google Firebase (authentication, database, and push notifications) and Amazon Web Services (SMS delivery). These providers process data on our behalf under their own security and privacy commitments; we do not share your data with them for any purpose beyond operating Xigen.
When you activate an alert, we share the information relevant to that alert — your name, location, device status, and, for a Medical SOS, your selected medical details — with the trusted contacts you have designated and who have accepted your invitation, or via a secure link for contacts without the app. Access to that information expires when the incident is closed and access can be revoked at any time.
You can review, edit, or delete your medical profile, trusted contacts, and incident history at any time within the App. You can delete your account and associated data from the App's account settings. To request access to, correction of, or deletion of your data, or if you have a privacy question, email privacy@dgzstudios.com.
Xigen is not directed at children and account holders must meet the minimum age described in our Terms & Conditions. We do not knowingly collect information from children under 13.
Data is encrypted in transit and, where stored on your device, at rest. Access to your account, medical profile, and incident data is restricted to you and the trusted contacts you explicitly authorize.
We may update this Privacy Policy from time to time. Material changes will be notified in-app where practical.
Questions or requests regarding this policy can be sent to privacy@dgzstudios.com.